Cancellation Policy

General Terms & Conditions

• Once a confirmation email is received from the customer for a package or ticket booking, the customer is liable to pay a cancellation penalty in the event of cancellation.
• Virtual Holidays is not responsible for any changes in airline schedules or government-imposed taxes.
• For domestic flights, customers are advised to arrive at the airport at least two hours before departure. For international flights, arrival at least three hours before departure is recommended.
• Virtual Holidays reserves the right to cancel bookings if full payment is not received before the travel date.
• We reserve the right to provide alternative accommodations, sightseeing tours, or transfers of equal or higher standards in case of unforeseen circumstances.
• No refunds, either partial or full, will be provided for unused services in the package, including ground transportation, meals, accommodations, sightseeing tours, etc.
• Virtual Holidays is not liable for any missed breakfasts due to flight timings or other circumstances.
• Customers are advised to avoid depositing cash directly into our bank account. If cash is deposited, a 1% surcharge will apply.
• Government Service Tax (GST) of 3.09% will be applicable on all bookings.

Cancellation Policy

• More than 30 days before travel: 50% of the total booking amount will be charged as a cancellation fee.
• 7 to 29 days before travel: 75% of the total booking amount will be charged as a cancellation fee.
• No show or cancellation within 7 days: 100% retention charges will apply, and no refund will be provided.

Note: Some cancellation policies may vary depending on the individual hotel’s terms and conditions.